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Receptionist & Conference Sales Associate

PENDLE HILL is a Quaker study, retreat, and conference center that seeks to create peace with justice in the world by transforming lives through learning opportunities, retreat, and community created on our beautiful 24-acre campus in unceded Lenni-Lenape territory and in virtual settings. At Pendle Hill we commit to being a living testimony to a social order that manifests love for everyone. We work to be inclusive, respectful, and supportive of all people, striving for peace and justice.

This is a highly collaborative staff community featuring responsive leadership and partial work-from-home arrangements for office-based employees. Community-building among staff is highly prized with monthly fun activities as part of staff meeting and two longer staff retreat days a year for fun, growth, and connection among all staff. The monthly community work morning provides variety with the opportunity to lend a hand on another team’s project or lead one for staff in your own work area. Learn more about Pendle Hill at https://pendlehill.org/.

POSITION SUMMARY: The Receptionist and Conference Sales Associate (RCSA) serves as the welcoming face and voice of Pendle Hill by creating a friendly, helpful and safe atmosphere for hundreds of annual conference rental participants, participants in programs for spiritual enrichment, and for individuals on a personal retreat (sojourners). The RCSA supports Pendle Hill’s registration and orientation processes, providing primary support at guest arrival and departure. This is a collaborative position, working across teams to help provide radical hospitality to all guests, requiring excellent coordination and communication skills, as well as extensive use of our registration software, Megasys.

REPORTS TO: Director of Operations

DUTIES AND RESPONSIBILITIES: The RCSA staffs the reception desk, performing guest registrations, orientations, room check-ins and -outs, guest payments, and daily cash reconciliations. A central point of information on campus, the RCSA responds to guest and staff inquiries, providing oversight of sojourner reservations and coordination of preparation for their arrival, as well as mail distribution, sign creation, and booking rooms for conference groups, other staff, and maintenance needs. The RCSA provides particular support to the Conference Sales Coordinator in booking and invoicing as well as conference group leader communications. For more detailed duties and responsibilities, please review the full job description.

REQUIRED QUALIFICATIONS:

  • Excellent organizational skills.
  • Inclination to be proactive.
  • Excellent attention to detail, proven by frequent accuracy in tasks.
  • Proven ability to work efficiently in a fast-paced environment and to respond to constituents in a timely fashion.
  • Can take a “systems view” of our campus and serve as a helpful hub among departments.
  • Familiarity and skill with Microsoft Office suite, and a general aptitude for commonly used workplace software.
  • Excellent communication skills (orally, in writing, and via electronic means).
  • Customer service orientation.
  • Ability to both operate well independently and take direction readily.
  • Ability and desire to promote and support the mission, vision, and values of Pendle Hill, individual program offerings, and conferences services to constituents.

DESIRED QUALIFICATIONS:

  • Bachelor’s degree or equivalent in work experience.
  • Experience with database management.
  • Familiarity with Megasys software

EXPECTATIONS OF ALL PENDLE HILL EMPLOYEES:

  • A highly welcoming attitude and willingness to provide hospitality for members of, and visitors to, the Pendle Hill community. Openness to a wide range of spiritual beliefs and experiences, cultural backgrounds and practices, and differences (of all kinds).
  • Either a familiarity with Quaker faith and practices and a commitment to learning more or a willingness to gain and deepen such knowledge over time.
  • Appreciation of the role of Quakerism in the mission of Pendle Hill. Please see our mission, vision, and values statements as part of familiarizing yourself with Pendle Hill.

TIME EXPECTATIONS: This is a full-time, non-exempt position. Out of respect for work-life balance, “full-time” at Pendle Hill is 37.5 hours per week, with 7.5-hour typical workdays. Full-time staff at Pendle Hill spend a few work hours each week contributing to the community through meal time, housekeeping, or maintenance work.

COMPENSATION AND BENEFITS:$15.00 – $16.40 per hour compensation, depending on experience, plus benefits including medical, dental and life insurance, a retirement plan, generous paid vacation days (20), sick days (15), and holidays (11), and the opportunity to take Pendle Hill courses for free. Additional benefits include one meal a day from the Pendle Hill Kitchen (free to staff except for the tax), a 20% employee discount at the Pendle Hill Bookstore, free copies of all Pendle Hill pamphlets upon publication, a beautiful campus with walking trails and fellowship with people from around the world. Full-time staff are eligible for competitively priced on-campus housing (depending on availability, and at Pendle Hill’s discretion).

NONDISCRIMINATION POLICY: Pendle Hill appoints individuals without discrimination based on color, ethnicity, race, sexual orientation, class, gender identity or expression, pregnancy, age, national origin, ancestry, ability, marital status, domestic partnership or civil union status, religious affiliation, or any other category protected by law. Pendle Hill recognizes that some of these categories are social constructs, not rooted in science. Our aim is to be inclusive and affirming.

Pendle Hill staff are required to be fully vaccinated against COVID-19, except for those who cannot receive the vaccine for medical or religious reasons.

Pendle Hill is not able to sponsor a work visa for international applicants at this time.

BACKGROUND CHECKS: Pendle Hill will conduct a background check for all candidates prior to hire.

INTERESTED? Please submit the following items to Hannah Mayer at hmayer@pendlehill.org with “Receptionist & Conferences Sales Associate” and your last name in the email subject line:

  1. a current resume,
  2. a cover letter that includes how you heard about the position, why you want to be considered and your qualifications (applications received without a cover letter will not be considered),
  3. and contact information for three professional references, at least one of whom has supervised your work.

Review of applications will begin on November 21, 2022 and continue until the position is filled, with an anticipated start date in January 2023.